Shipping Policy
The trust and satisfaction of our customers are very important to us. Your order means a lot to us. That is why we offer safe and reliable delivery options for every item. Smithtoronto.com orders are shipped insured with Canada Post. You will receive a track & trace number by e-mail as soon as your order has been dispatched.
Processing times Packed and dispatched: Within 1 working day. Delivery time: 7-14 working days.
Track your order: Easily track your order via our advanced live tracking software with the estimated delivery date based on your order number, email or tracking number, you decide!
We endeavour to make the ordering and delivery process as easy as possible for our customers.
However, should you have any questions or further concerns, please do not hesitate to contact our customer service team. Below we explain how your order will be processed and delivered.
Always free shipping We cover the shipping costs. Every order is delivered to your home 100% FREE of charge. No minimum order quantity is required.
Placing an order Ordering at Smith Toronto is as easy as possible. First you need to go to the product page and add the desired product to your shopping basket. To do this, click on the black ‘Add to basket’ button. Here it is important that you check that you have selected the correct variants. If everything is in order, click on the ‘Proceed to checkout’ field. On the information page, you must enter the correct address details. Make sure that all the details are correct. Once this information is filled in correctly, you can click on the ‘Proceed to dispatch’ button. On the ‘Shipping’ page, you have the opportunity to check the address details you have entered. It is also pointed out that every shipment is completely free of charge. As a token of our appreciation to our customers, we always cover the shipping and delivery costs. You can now proceed by clicking on the ‘Proceed to payment’ box. You have a choice of different payment options. At Lumande.ch, all payment options are SSL-encrypted, so you can always rely on a secure payment environment; Credit card (AMEX, Mastercard, Maestro, Visa), Paypal.
Once you have selected the correct payment method, click on the ‘Finalise order’ button and you will be redirected to your chosen payment method. Follow the instructions on this page to finalise your order. In the unlikely event that you have any problems with your order, you can contact us at any time.
Shipping your order Have you found the perfect look or accessory on our website? Then you want to enjoy it as soon as possible! That's why we make sure that your order is processed and dispatched as quickly as possible. In order to be able to charge fair prices for our products, we have decided to collect parcels in large quantities and send them all at once from a certain minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world.
Do you have any questions? To ensure your order is dispatched today, please contact us by email. Our service team will be happy to advise you on the right solution. Fast and 7 days a week: contact@smithtoronto.com
